trust your staff | Childcare Ninjas

Know Thy Staff: getting to know your team

by admin | Oct 22, 2020 | Blog, Uncategorized

This week I’m zoning in on why it’s super important for you as a childcare business owner to “know thy staff”. You might think you know them a little already – because you hired them – right? But how well do you really know them? And what do you do to ensure you’re getting the very best out of every single member of your team?

Over the many years that I’ve been running and growing my daycare centers, I am constantly learning that it is a vital part of my role as a business owner. I need to be appreciating the variety of my team members’ backgrounds and embracing all their quirks! Celebrating their unique approach to their work, and supporting them where they need to up their game.

None of this is easy, but I highly recommend taking more notice of your staff. Get to know them and help them flourish! I’m going to explain a bit more about why you need to do this to grow your business, but also how you can do this!

One size doesn’t fit all

When you carry out your interviews for team members, I bet that you look for specific skills, don’t you? You’re not looking for a cookie-cutter childcare worker. You’re hoping to find the team member with the abilities your team are currently missing. So what happens once you’ve found that person? Do you hire them and expect them to be like everyone else?

I implore you to take a look at the staff you’ve recently employed. What training have you offered them? Was it generic training – a one size fits all approach – or did you tailor it to suit their individual needs? This would be a great opportunity to do a skills audit and find out where the gaps are. Professional development is only useful and worth the time and money if there’s learning taking place!

(I just want to point out that it’s funny really, because – as childcare and education specialists – we pride ourselves on our ability to differentiate the learning for the babies in our care…but when it comes to our staff, we rarely do the same. Interesting to note, isn’t it? We should be paving the way for other industries, not doing what they all do!)

All walks of life

I bet that your team are as varied as the plants in your local park! Have you taken time to truly appreciate their backgrounds and unique experiences? Perhaps you could look back over their applications and resumes, or have an informal chat with each team member to figure out how best you can accommodate their needs and demonstrate an appreciation of their individual pathways into childcare.

Get to know your staff and really show them that variety is the spice of life and that you embrace it all! Be inclusive and ensure everyone feels welcome and supported in their journey with you in your business. Valuing your team members for where they’ve come from shows that you truly care about them, and those things shine through to families interested in your services.

Know thy staff to help them

Once you’ve made an effort to get to know your staff you can then help them more. This could be in the simplest form of training opportunities. For example, if you have staff that also happen to be parents, you might want to consider ways you can help them in order that they can be both brilliant parents but also a superstar childcare practitioner in your daycare. What adjustments can you make to help them, which in turn will help you.

Something simple and easily achieved is that you could look into putting all your trainings online. By creating digital training videos, you are saying to those team members with kids (or other caring responsibilities) that you appreciate that they’ve got priorities outside your facility, and that you care, but that you also want to help them grow their skill set. And by making things easier for them to access from home, you’re signalling this to them! They can watch at home, but still ask questions via an app like Slack to clarify things. It truly is the little things that make a difference.

So get to know them, take time to observe them. Be open and flexible. You want them to do their job better, but they won’t get there if you don’t notice what they need first.

Tools for getting the best from your staff

When it comes to enabling your team to their best, there’s three things that immediately pop into my head.

The directions and instruction they need to get the job done. This is where your leadership matters. Steering your team along the right path, but knowing when to back off and let them shine. Trust is a huge factor here too.
The physical resources that they need to perform their role well. For example, something as simple as crayons or curriculum sheets, or perhaps iPads for recording observations and notes, or play equipment.
The soul – how you relate to your teams. Build a reciprocal and valuable relationship with staff.

This third point matters a lot. Because the way we deliver criticism is important. This in itself is a really useful tool. And just like any tool from your garage, you need to utilize it in a way that will get the job done well!

So, when you’re offering a critique, do it in a useful and constructive way so that they can learn from their mistakes. For example, I would point out something they’ve done well first, before highlighting something that needs work. And then cushion the blow with another positive. So you’ve given them a learning point but haven’t totally demoralized them in the process.

You want them to come away from your correction feeling like they understand the point you’re making. It’s all about encouraging and making learning a positive experience – just like we do with the kids, right?! Staff should be able to receive your critique and feel empowered to move forward, not like they should pack up their things and leave.

Finally, by knowing your staff really well, you can really support them in their journey to becoming the rock stars they’re destined to be in your childcare business! And a rock star team = customers who rave about your business! And that’s what we’re all aiming for, right?! When you know thy staff, you can grow your business into the successful vision you know it can be.

I hope you’ve found this blog super helpful. If you have, share it with a friend!

Also, if you liked this, I wonder whether you’ve found the Childcare Ninja Facebook group yet? We’re an army of childcare professionals who are sharing ninja-sharp skills to transform our businesses into childcare empires! This is Childcare Ownership all Grownup! Interested in becoming a part of the community? Join us for more tips on how to make your childcare business the success it deserves to be! And don’t forget to follow us on Instagram!

How to build trust with your team so they move your childcare biz to the top

by admin | Jul 13, 2020 | Uncategorized

Trust. It’s one of those reciprocal things in life isn’t it? We’ve got to give it to receive it. Often, as childcare owners, we think about the trust parents give us when they leave their babies in our care. They entrust us with their most precious ones and then when they leave us testimonials, that builds the confidence in our business within the community.

In this blog, however, I want to focus on the trust we have in our childcare employees, not just the customers. It’s a huge area to dive into, but one we have got to truly understand if we want to grow our businesses!

And you can’t build confidence in your business and expect them employees to have faith in you and your leadership if you don’t totally trust the team you’re working with. So how can we, as childcare business owners, develop our capacity to trust? How can we create a culture in the workplace that encourages trust? I hope this article will help you find some answers…

Watch out for kids playing your team

Recently, one of the children came up to me when I came out of my office and asked me to go to the bathroom, despite there being 3 other adults in the room. I looked around. They were all there, all available. So I asked her, “why are you asking me, there’s three other teacher in here?” The little girl looked me in the eye and said, “because you’re the boss.” I was honestly quite shocked but I told her, “honey, you need to go and ask one of the other teachers because they are in charge of this room right now.” So she did…

But this got me thinking. If I had said “yes, go on”, I could have easily undermined the other adults in the room who may have already said no. Perhaps the child in question had already been several times and was playing around with the taps. Or this could be an issue their parents are concerned about and my staff know more specifics around the issue at this moment…but whatever it is, I trust my team.

Whatever the kids try and sneak around, it’s always good to remind them that the other adults who care for them are important and they deserve respect.

Parents jumping the authority line

And the same goes if there’s an issue with parents. Encourage families to stay within the chain of command, per se, and not skip straight to you as the owner. Going straight to the top – that presumptuous “I want to see your manager” superiority – seems like something that is becoming more prevalent in society, and that’s dripping into the kids attitudes as well.

Let’s work together with our teams to do things systematically, because actually your team have got the creativity and problem solving skills to cope. They just need the opportunity to flex that muscle! Demonstrate your trust in your team. Politely point out that the staff are well-qualified to support their needs. Unless there is a problem beyond their capabilities, you have confidence in your team to do their best for your business and the families you work with.

Undermining your team members is a way to build distrust and a bad atmosphere in your childcare business. You want to create a morale within your team, to build them up. Show them appreciation and respect by pointing out their skills and directing children (and parents!) to them as figures of authority.

Build trust with your team

You’re trying to grow your business, but to do this it’s incredibly important that you build trust with your team. This can come in various forms! Some of which I can briefly cover here: responsibility, giving feedback, providing support, offering training, communication.

Making other people aware of the responsibilities and delegation you’re giving to individual team members is essential. It shows how much you trust them, and it models to other staff that there’s something to aim for. It keeps them accountable but also helps remind you that you’ve got a fantastic team around you to lean on!

Trust comes from being honest and open, so ensure that you give constructive feedback to your team when you’ve given them a new responsibility or challenge. Tell them how impressed you are with aspects of it, and ask them if they can suggest ways of doing better next time. Put the onus for change on them. You know where they went wrong, so do they. We can all learn here.

Offer support and training wherever you can. Doing in-house professional development training in areas you have expertise, but then getting in a guest expert for other things so you can participate too demonstrates trust on another level.

Be a role model

I’ve previously talked about how I communicate with my teams, we use Slack and WhatsApp to keep us all in the loop, and to motivate each other. Communication is super important.

Part of communication – particularly as educators – is modelling making mistakes and being resilient. This builds trust too. When I own up to something I’ve done wrong – for example if I’ve lost something and blame someone else for tidying it away…then later find it’s actually me who moved it; or if an order went in late and I’m annoyed at the delivery guy…because it’s actually still sat in my outbox because the internet blipped! Whatever it is – I take ownership of my hiccups and I tell the team about them. What have I learned here? (Put things in their place, breathe before getting annoyed, etc…)

The benefits that come with this are that your team feel they can own up to mistakes they might make and know that you’re a safe person to talk to. They can trust you to help them. So I urge you to be a good role model. Don’t put yourself on a pedestal or patronize them. Show them you respect and value them!

How do you build trust with your team?

Over the years, I’ve learned the ins and outs of running a childcare business and I love what I do. I love it so much that I’ve developed a program to support other childcare business owners in building their empires! Women supporting other women is so powerful! And we ought to be raising each other up, right? Sound good? Come and join us over on the Facebook group!

And if you’d like to find out more about becoming a Childcare Ninja, don’t hesitate to get in touch. We’re an army of childcare professionals who are sharing ninja-sharp skills to transform our businesses into childcare empires! This is Childcare Ownership all Grownup!