by admin | Oct 30, 2020 | Blog, Uncategorized
Those of us who’ve been in the childcare industry for a while will be well-acquainted with the frequency of emergency situations that occur for us on a weekly basis! However, we still struggle to cover ourselves for every eventuality. So what can we do to improve our ability to handle pressure? How can we relieve some of the stress we feel when it comes to dealing with the situations we face?
In my decades of experience in handling pressure, I’ve learned from all my mistakes so you don’t have to! Let me share with you some things that keep me cool calm and collected – even when the pressure gauge rises to the max.
Keeping up appearances
As for how we handle things that are thrown our way, we’re somewhat different from other industries. This is because a) there’s kids involved, and b) we can’t just drop everything when we’re faced with an emergency. We’re expected to keep up appearances while handling situations. We’ve got our businesses to represent, after all!
So when an emergency situation pops up, we have to maintain a level of professionalism that people in other industries can let slide. And that can be tough when you’re under pressure.
This week I’m focusing on dealing with the pressures we may have when an incident arises, such as kids needing first aid, but handling that in a professional manner and still being able to help deal with the issue, but also keep all the other kids safe.
Don’t panic!
The last thing you want to do is panic in an emergency, because your concern will cause a ripple effect. First, your staff will freak out and then the children in your care. Neither of these potential disasters is ideal! So, what you need to consider is what will keep you calm and how you can maintain a sense of serenity that the others will pick up on.
It’s really important we stay calm whenever we’re facing a tricky situation. And remaining calm is altogether much simpler when you’re planned and prepared.
Always have a plan to handle pressure
We all know how much I love planning, right?! I can’t emphasize enough how vital it is to plan – in detail – every little part of our businesses. But it’s even more important to ensure that we’ve got plans for emergency situations.
Take time out at the beginning of setting up your business to plan out how you (and your team if you’ve got one yet) will deal with situations that are likely to arise. Really look closely at various possibilities and figure out how you’ll handle them.
It’s a good idea to start putting plans together as soon as you can, so that you’re able to handle the pressures of childcare ownership when circumstances come to challenge you.
Roles and responsibilities
One part of planning out how you’ll deal with emergencies is looking at what role each member of the team would be allocated. Someone needs to be in charge of dialing 911, another can take responsibility for a head count of the kids. Another role might be keeping the kids calm and distracting them from any upsetting situations.
Making sure each team member has set roles for these worst case scenarios is an essential part of your planning. Do you regularly update the responsibilities, bearing in mind that your children will change over time, your plans also need to be adjusted accordingly.
Does every member of your team know what role they play in an emergency?
Plan ahead of time
This is all about being preemptive and proactive. It’s a key part of planning for emergencies! Take action before a situation arises. Get a break down laid out for every potential challenge. And plan well ahead so that you’re not side-swiped by things.
That’s a key thing, to get steps and protocol all organized so that everyone knows what to do if and when something happens.
Much of how we handle the pressure of a developing disaster often depends on whether or not we’ve taken that time right at the beginning to plan out how we’ll address situations and emergencies. And whether our staff are well-informed and aware of their roles.
How they can handle pressure when you’re not there
These steps will also empower your team, because there might be the odd occasion when you’re not in the building to get them ship-shape. But you still need them to know what they’ve got to do and how they’re going to handle the situation.
And because you may not always be there when the situation happens, it’s a good idea to have things written out and accessible so that your team can reacquaint themselves with their roles whenever they feel like they need a refresher.
Ask your team: Do you know what to do if we had an emergency?
Happy emergencies
It’s also worth remembering that emergency situations aren’t always negative. It’s not all doom and gloom! Occasionally we come across a situation that can be exciting in a positive way too.
Recently, me and the team were faced with just this kind of emergency! A member of my staff team went into labour a little earlier than we had anticipated. However, because I’d taken the time to plan out how we would cope, and because we’d had a run through early enough, when this actually happened we were more prepared for it!
It wasn’t nearly as stressful because we actually had plans in place! We were able to handle the situation calmly and with grace! Things just ran so much smoother. The team came together so well!
I know I like to talk about it all the time, but there’s a reason for that! I totally believe in empowering your staff and making them rockstars in your business. Yes, I truly do believe that. So I urge you to build a team that feels like family!
Time to take action…
When are you going to make a start on crisis planning? Now you know how to handle pressure well in your childcare business, it’s time to take action!
Let me know when you’ve implemented some emergency planning protocols and had some team training to sort out roles. Leave a comment or head to the Childcare Ninja Facebook group to chat about your plans and how you handle the pressures that come with being a childcare business owner. Join us for more tips on how to make your childcare business the success it deserves to be!
In case you were wondering, there are even more resources and ideas for being a childcare owner over in my Childcare Ninja membership – are you in there yet? We’re an army of childcare professionals who are sharing ninja-sharp skills to transform our businesses into childcare empires! This is Childcare Ownership all Grownup! It’s full of exclusive materials and support to help you grow your Childcare Business.
by admin | Sep 25, 2020 | Blog, Uncategorized
When it comes to leadership in your childcare business, it’s really important that you let your team see you leading through service. You’re not just a body in an office, sending them instructions, you’re a human being who cares and wants their team to feel that.
But what does this sort of leadership really look like?
As someone who’s been leading like this for a long time, I wanted to share with you some ideas – about developing your leadership and building your team – that have worked well for me. So read on if you want to help your staff be the best they can be, while also growing your childcare business into the successful, profitable enterprise it deserves to be.
Let’s get started…
Serving your team through leadership
The idea behind this style of leadership is that by serving your team, you’re demonstrating that you care. You’re helping them become the most efficient and effective members of the crew, and that benefits everyone. They want to see you leading in an inclusive and honest way. So give them what they want! Set up systems that welcome their ideas and contributions.
As a leader in the community, don’t pull up the ladder on your way up, pull your team up with you as you grow. Show them that they too can be leaders.
Environment
I’m not talking about the displays (y’all know that is important!) because today’s focus is on leadership. But part of this is creating an environment where everyone who works there feels valued, seen and cared for. They want to feel supported by you and their colleagues. Be a role model. If you’re having a hard time, share your struggles (I mean, don’t over share, right?!) so they can watch and learn how to be resilient and handle challenges with grace as I’m sure you do by now.
In my childcare businesses, I’m proud of the fact that my team are pretty much part of my family. We spend so much time together that we support each other through thick and thin. When we have issues, we talk it out instead of muttering under our breath or getting frustrated bottling it all up. All of this is leadership.
Be there for them
A bit like the song in F.R.I.E.N.D.S., demonstrate that you’re always there to support your team. Make sure your communication is tight, so they know if they’ve got a problem, they can come straight to you. There’s nothing worse than when a member of the team doesn’t feel they can ask a question or bring up something that has happened. It brews resentment from both sides. And that’s not good for business.
You want the team to rally round you and your business, so rally round them. Build their loyalty and trust. Talk to them openly about your expectations, and be clear with your boundaries. And don’t be afraid to be human with them. It shows strength in your leadership.
Staff Meetings
This is a great opportunity for you to show that you respect and value your team. Put an end to meetings for meetings sake. There’s really no need. Fitting in whole team meetings is so tough when you’ve got multiple shift patterns to negotiate. Often the only day that suits some is a Saturday (unless, like me, your business is 24/7…) and that’s a lot to ask your employees, to give up their free time to come into work and sit through a meeting, only to have to go home again.
So why not move them online? We have the technology! Let’s make the most of it! Moving your staff meetings to Zoom or Teams or another platform allows you to conduct meetings and give some flexibility and freedom to your team. By demonstrating courtesy and showing them understanding in your leadership, you’ll build trust. Let them join from wherever they happen to be – comfort of their own home, a cafe, a resources room at the library.
Another plus of online meetings is that you can record them. So if a team member can’t make it – not only do you have a record of who attended – they can catch up on what they missed and your team have the opportunity to re-watch if they want to. Recordings also double up as evidence to show inspectors or any other interested bodies that you have great communication with your staff.
Training
Obviously when it comes to staff training, wherever you are in the world, there’ll be some mandatory guidance around training or qualifications for your staff. Those are not what I’m addressing here, what I want to highlight is that technology has given us another gem for staff training. All of our childcare settings have different specifications and as business owners we want things a certain way.
We often spend a long time figuring out how we’re going to to train up new staff, give them a tour of the day care center, an induction training of what you expect and so on…it can be arduous. But it doesn’t have to be. One of the ways I’ve saved time and energy is by creating welcome training videos set for new team members. I can then use these until they need updating with every person who joins us.
In practical terms, this is essentially me giving the new member a guided tour via video. I’m showing them where things are kept, how displays work, what belongs in each room, checks they need to do each day, and how certain things work. It can be as comprehensive as you like, but this sends a clear message to new staff: she means business.
Create an environment that helps your team thrive.
They’ll become more efficient, effective and they’ll see you role modelling excellent leadership by caring for them. As such, you’ll notice them growing more loyal and that’s how you’ll grow a successful business. They’ll be invested in their future, knowing that you’ve got their backs, so long as they’ve got yours too.
Hopefully some of these will resonate with you and you’ll be nodding along! Was there anything I missed in terms of leadership? Let me know! I’m always learning, even after this long in the game!
If you want to read more about stepping into being the boss, you can read this blog. Or join us over in the Childcare Ninja Facebook group, come and say hi! We’d love to welcome you into the space and find out how you’re getting on.
We’re an army of childcare professionals who are sharing ninja-sharp skills to transform our businesses into childcare empires! This is Childcare Ownership all Grownup! If you’re interested in becoming a part of the community, join us for more tips on how to make your childcare business the success it deserves to be! And don’t forget to follow us on Instagram!
by admin | Sep 17, 2020 | Blog
Marketing your childcare business in this day and age is pretty overwhelming. If you’re new to all this, where do you even start? There’s so many places to be interacting…should you be on all of the platforms? Just digital or print too? And who are you talking to? You’d better make sure you’re marketing to moms!
I’ve been in this arena for a long time, and marketing has changed dramatically since I first started out. It was mostly word of mouth and flyers through doors to spread the word. But now you’ve got other ways to reach the moms and dads you want to work with.
So how do you figure out what to do with your marketing?
Here’s some of my top tips for nailing your marketing strategy when it comes to getting your childcare business seen and heard.
Client Perspective – marketing to moms
As childcare business owners we tend to lead from the front all the time…but on this occasion I want you to take a step back. There’s an important reason for doing this, because – believe it or not – you don’t always know the answers. We so often assume we’re doing a good job and are too busy to do things another way, or can’t see that there’s need for another perspective.
So take a step back from being the leader and take off your Childcare Ninja hat. Put on a parent one instead. Try and see the world through their eyes and at their angles. Doing this will make your offerings more relevant and give you an opportunity to visualize things differently.
Freshen up
Now you’re wearing their hat, I want you to imagine you’re looking for a daycare center for your child. Head to your website with these fresh new eyes. Without berating yourself, look at your childcare business site and consider if it’s what you’d be looking for if you needed somewhere to send your babies right now? Would you buy from you?
It’s time to get real. Be honest with yourself. Is it good enough? Does it need an update? Is it all linked up to your social media channels? Could you be adding content to help your marketing? Blogs are an easy, engaging and fun way to do this.
Have you listed all the features that they might want to know about? Do you explain how you’re different from other childcare providers in your area? What are the benefits of booking into your childcare provision – how will they feel? Focus on the freedom that knowing their kids are safe gives them. Reassure them!
Where do your moms hang out?
Now you’ve freshened up your website, it’s time to think about where your moms hang out. Depending on where you are in the world, or the demographics of your area, it might be different for you to where mine meet up online! Social media is so huge now! Some moms are all over Facebook and Twitter, others are dancing all over TikTok and networking on Instagram. And there’ll even be some on LinkedIn.
Look at who your moms follow and share content by online. You can piggy back off this by creating similar – but childcare related – content. Read the ads and blogs they’re seeing on the daily, and build your marketing around similar topics that your moms will find engaging.
Also take time to view what activities they do with their kids. Where are they frequently visiting? Do they mix up their day trips or are they creatures of habit? List potential future collaborations or places you could advertise while you’re doing this research.
Being useful in your marketing to moms
When it comes to marketing to your audience it’s not just about selling. Much of what you’re sharing online ought to be useful. Factor this into your content planning. If, for example, you’re in an area where the schools are currently closed due to lock down, why not share some play ideas or some free printables to keep small people busy and entertained. Parents will remember how helpful you were when they were stressed out!
Again, this is about switching hats. What would you have found useful as a mom now? Some recipe ideas? Top ten educational movies? 5 best books for toddlers? Some freebie word searches or puzzles? These things will get shared among your online community, wherever they hang out! Create a buzz around your brand by supporting potential future clients now.
Non-mom Childcare Business Owners
I haven’t forgotten you, you awesome bunch of humans! If you’re struggling to take your biz hat off and put on a mom one, make the most of any mom friends you’ve got. They might not be able to join you at happy hour any more, or pull all night dance sessions like they used to, but they sure as heck know where moms hang out online for advice, a moan, and to have virtual fun!
So ask ’em! They’ll be super happy you asked them for ideas and will hold a plethora of information, so don’t be afraid of tapping into their knowledge! Marketing to moms is pretty key to your business, so find out how to captivate them!
Wanna know more about marketing?
If you’d like to learn more about marketing and how to grow your childcare business, I’ve got a coaching program that is perfect for you! We’re diving into all elements of getting the word out about your business, including how to market effectively. “The Simple Childcare Ownership Program“ starts in October.
It’s a 10 week program that offers you so much! Join like-minded women in a private, exclusive community where you can share experiences and support each other to grow. In creating this especially for you, we’ve taken great care to ensure that the program is content-centered, offers you results-driven experiences that will inspire and motivate you to challenge yourself and grow into who you were born to be! Find out more here.
If you’d like to see more like this and chat with other childcare business owners, I wonder whether you’d like to head over here: Childcare Ninja Facebook group! Join us for more tips on how to make your childcare business the success it deserves to be!
While you’re here, are you in the Childcare Ninja membership yet? We’re an army of childcare professionals who are sharing ninja-sharp skills to transform our businesses into childcare empires! This is Childcare Ownership all Grownup! It’s full of exclusive resources and support to help you grow your Childcare Business.
by admin | Sep 4, 2020 | Blog, Uncategorized
Investing in yourself has never been easier, in terms of choice. There’s so many ideas and options floating around the internet, and your inbox is full of people professing to know what a good investment for you will look like.
You want to up-level and reach your goals, but you’re not really sure how to get there.
Well I can tell you, after years of not investing in myself, I only started to see huge growth in my business when I began to see myself as worth the investment.
Putting yourself first
When you put yourself first, you increasingly have more energy to be more productive in your work and you’re more motivated to grow your business. And because you’ve invested in yourself, you’ll find that you’re able to add more value to others. Unlike many other investments you could make – the stock market, real estate, horses – investing in YOU is never a risk, because there’s always a benefit.
People start to notice you
Nely Galán, the author of “Self Made“, describes how, when you choose yourself, “people will notice you, and they will choose you over and over again.” You put an end to passively waiting for things to happen to you, taking a lead and investing in yourself, so you take action and begin to move closer to being the you you’ve always dreamed of.
Here are some ways you could be investing in yourself:
- Improving your health and wellness – by looking after yourself you’re protecting your future.
- Booking a workshop or course – professional development and adding to your skills is vital!
- Watch, listen and read – Women who read, lead – am I right!?
- Attend networking events – surround yourself with other phenomenal women aiming high.
- Hire a business coach – this is a biggy and is a key one for leveling up!
- Prioritize self-care and breaks to increase productivity – you certainly can’t pour from an empty cup.
All of these are opportunities to invest in YOU. Set yourself a challenge to do a few of these each quarter and watch how much progress you make! I know that you’ll be amazed.
Getting into the right mindset
By investing in any of the above list, you’re getting into a childcare business owner mindset. You’re prioritizing yourself and showing leadership. All of the examples are going to demonstrate to your team that this is the way things should be. That when you lead it isn’t all about being at your desk 24/7 and neglecting your well-being. Nor is it about spending your days swanning around the mall with the Amex. Role modelling these to your staff and your family is true leadership.
And once you start investing in your self, it’s like you’re saying to the universe that you’re ready for success. It shows that you’re getting into the mindset for being a childcare business owner.
Investing in your future
I’ve got a Masterclass coming up where I will be covering the 5 foundations I recommend for making childcare ownership simple. After years of experience, I’ve come to the conclusion that owning a childcare business consists of 5 main steps. These steps can be broken down very simply so you’re not overwhelmed in your journey to successful and simple childcare ownership. And although they’re all of equal importance, some of these are overlooked!
In a nutshell, the 5 Foundations for Simple Childcare Ownership are:
- Mindset
- Planning
- Research
- System Building
- Legacy Creation
And these are the simple steps I’ve noticed in my thirteen plus years of being a childcare boss! And when you start investing in yourself and in professional development like this, you’re beginning to think like a successful Childcare Boss.
I would love to see you in the Masterclass! If you have any questions don’t forget that I’m always in the Facebook group and if you haven’t already joined here’s the link The Childcare Ninja Members Group.
by admin | Jul 27, 2020 | Blog, Uncategorized
“Vision board” – it’s a term that’s thrown around like confetti in the entrepreneurial online space, right?! All the big names are talking about them! But have you ever made one with the purpose of growing your business?
I’m Siobhan Strode, word witch over at This Sister Scribes. And I’ve been asked by Ms. Nyckie to write a blog on vision boards because since I’ve been using them I have seen a huge change in my mindset, and my copywriting business has grown from strength to strength. And we thought it would be fun to share how and why they work!
Don’t be put off by the idea if you’re new to it, or the “woo” freaks you out. I felt like this once too! So bear with me and have a read of this blog…I think you’ll love what I’ve learned.
So, what exactly is a vision board?
A vision board is a visual representation of where you want to go in life.
Imagine it’s a sort of map that guides you and pushes you forward. You piece together a creative collage of images and texts which help to stimulate your imagination and develop your ability to visualize your goals. The board is a visual representation of the dreams and goals that you aim to achieve.
It might be a digital board, where you copy and paste images and words that you feel drawn to, but I love something I can touch. Something I can pin up on my wall, and add to as time goes on. To me, it’s a prod or poke to remind me where I’m headed and how I’m going to get there.
Let yourself try it!
After spending a couple of years ignoring the suggestion by numerous coaches, I finally let myself try it in 2017. Slowly, I began to really believe I could build the business of my dreams and a life where my values are centered. And since then I’ve achieved so much. I’ve helped 100s of female founders find the right words to say in their businesses; I’ve held writing workshops and spoken in groups; every day I write for some phenomenal women! I started a feminist podcast “This Sister Speaks” and began hosting writers’ retreats in my Airbnb guest space.
I’ve begun to be the female leader I put on my vision board. I have built a blossoming political career alongside my business – I became a Councillor in December 2017 and I ran for UK Parliament in December 2019; I’ve set up community groups, run campaigns to raise awareness around education cuts and changes to the social security system…Honestly, looking back makes me feel so proud.
And all this is because everyday, I’m reminded of my soul goals and the steps I needed to take to get there. Each morning, I look up from my desk and see the empowering words and mantras, the pictures that align with my future self. I allowed myself to believe. Because I can do this. And if I can do this, you can too!
Creating your vision board
First, you’ve got to pause and think about where you’re at and where you want to go. Ask yourself where you’d like to be this time next year, and where you want to be in 5 years. What steps do you need to take to get there? Think about your why. Where do you want to take your childcare business from here?
Once you’ve taken time to contemplate your goals, and gathered up the craft materials – scissors, washi tape, Sharpies, and a glue stick – plus a big pile of magazines and catalogs to delve into, you can begin! Set aside at least 2 hours of time where you can just be in the moment, with no interruptions.
As you flick through the pages, cut out images and words that you feel drawn to. Perhaps you’ve got specific quotes or mantras you want to include. You might have 3 goals you’re working towards and divide the space accordingly, adding words and images that represent that. This is completely personal and for your eyes only.
Creating a vision board with your goals in mind – really putting your heart and soul into it – can be an extraordinary experience. Like you’ve just read from my own journey, they can truly help you focus and will act as a reminder to you every day of what you want to achieve.
Making the vision board work
While making a vision board is fairly simple, what actually matters is making sure that it works. If you’re spending a good chunk of time on this, you want to ensure that it is worth the hours given.
Acknowledge that this isn’t actually magic. It won’t do the work for you. You’ll get the most from vision boards when you’re determined to put in the work needed to reach your goals. Studies have shown that people who visualize themselves achieving their goals and – crucially – taking the steps to get there are more likely to succeed than those who only visualized themselves attaining their end goals.
Therefore I’d like to encourage you to incorporate those steps you need to take! Add more actionable images and dynamic verbs to your vision board.
Train your brain
Display your vision board where you can see it every day. Place it in your bedroom, work space, the bathroom (probably laminate it!) or any other place that you’ll see it repeatedly.
Reason being that vision boards help prepare your mind, getting it ready to take action. Whenever an opportunity presents itself for the accomplishment of your goals, you’ll be less likely to shy away from it because everyday you’ve been presented with an image of your success in this area.
Having consistently given your mind visuals to prepare it, you won’t waste opportunities to head towards your goals. You’ll find yourself taking action. Essentially what you’re doing is training your mind!
Go and get creative, Ninjas!
Hopefully you’ve stuck with me on this and can see how helpful vision boards can help you grow your business. Although I’m creative – I’m a writer after all! – I’m a hugely practical person, who is apologetically ambitious. I don’t want to spend time doing things that won’t give me a return! I’m a busy woman, as I’m sure you are too.
But creating a vision board is something I invest time into at least once a year, and add to it or create a new one whenever a new goal comes on the horizon. I ask myself, does it fit with my values and soul goals? How am I going to do this? And then it goes on the board!
Let us know if you’ve ever tried before! How do you create yours? Nyckie and I would love to hear from you, so leave a comment! Or if you’re trying for the first time, tag us in a photo of your vision board on Instagram – I’m @thissisterscribes and Nyckie is @childcareninjas.
Have you discovered the Childcare Ninja Facebook group yet? We are an army of childcare professionals who are sharing ninja-sharp skills to transform our businesses into childcare empires! This is Childcare Ownership all Grownup! Interested in becoming a part of the community? Join us for more tips on how to make your childcare business the success it deserves to be! And don’t forget to follow us on Instagram!
