Every October we’re celebrating our birthday! Woo hoo! And this year is 15 years! And that’s a pretty long time to be in business. So, what lessons have I learned during my 15 years of childcare ownership?!
Oh my goodness…so so many! And I wanted to share the top ones with you, so you can learn from them too.
Get stuck in, Ninja! I’m all about helping you grow, so read on!
15 years of childcare ownership
Some days I wake up and I cannot believe it’s been a whole 15 years since I set up my first childcare business from my home. I’m so proud of how far I’ve come on my childcare ownership journey! Not to mention the all star teams I’ve brought along with me for the ride…
And along the way I’ve made some epic mistakes that have helped me grow as a childcare business owner. I see every hurdle and challenge as a lesson, and I think that’s the key to being a successful entrepreneur. We learn from every mistake we make. And I’m sharing some of these lessons with you because I was out on my own back in the day and wish someone had told me a few of these!!
It’s a marathon not a sprint!
This one is a key lesson, Ninja! If you don’t take it seriously, you’ll burn out and you’ll struggle to succeed. Running a childcare business isn’t the way to overnight success. Trust me. I’ve seen childcare owners come and go because it all seems like too much hard work. And do you know what?! It is hard work! It’s certainly not a get rich quick scheme.
Owning a childcare business is more than just babysitting! It requires stamina and an understanding that success will take time – just like a marathon.
Always look forward!
Yup. I said it. Reflection is all well and good – we learn from our past after all! But the key to being a successful childcare business owner is constantly looking forward. Don’t spend so much time looking back that you forget about the present and where you’re headed.
You’ve got to have goals that stretch you, that help you grow. You should be aiming for them and you can’t do that if you’re facing backwards, can you?!
Commitment is foundational!
The only reason I’ve managed to grow my business year upon year is that I have remained committed! I have never given up, even when things looked bleak. Knowing that showing up everyday and putting in the work WILL eventually lead to growth is so important. Sometimes it can feel like an uphill battle, but the view from the top is awesome!
Build the foundations of your childcare business by committing to it. Know that the work you put in now is going to make a solid beginning for your empire to come!
Done is better than perfect!
Well I certainly wish I’d learned this one in the early days. I used to waste so much time worrying about things not being ready and then never offering that particular service or advertising a type of class…all because I was being a perfectionist! It had to be perfect or it wouldn’t happen. And do you know what?! It was never perfect. So things never happened.
My advice to you, Ninja, is to remember that perfection isn’t always possible and therefore if you have an idea JUST GO FOR IT! This is a daily challenge for me and I am often reminding myself and the rest of my team: done is better than perfect!
Think BIGGER!
If you’ve followed me for a while, you’ll know I LOVE the bang on about this one! It’s all about mindset and going for gold. You’ve got to aim high and think bigger when it comes to the goals you have for your childcare business. I’ve written about that more here.
It reminds me of this quote: Aim for the moon. If you miss, you may hit a star. Meaning that you should have an ambitious goal and truly go for it. Remembering all the time that, should you miss the goal, you might still achieve something special. Because sometimes, even when things don’t go as you’d planned they can still turn out to be a success!
What you do matters!
Oooooooofffff. This one means so much to me that I’ve just had a whole batch of team t-shirts made with “What I do matters” sewn onto them!
Your job, your business, your passion… they all matter to your families AND to your community! It’s so helpful to remember the bigger picture, especially when you’ve had a bad day (as we so often do!). Every single day you are out there making a difference in the lives of others. What you do absolutely matters. And this is also a great reminder for the kids in your care too.
And there are more lessons I’ve learned in 15 years of being a childcare owner…
So I’ve put together a celebratory video for you here!
Every week I share a video on YouTube especially for you, Ninja! Join me every Monday when I release a new video for you to make moves in your home childcare business to make your childcare ownership journey Simple. Fun. & Successful! Subscribe here.
I hope you enjoyed the essential lessons from my journey of 15 years of childcare ownership! My mission is to help you minimize the amount of time in learning these lessons so that you can reach success much faster than I was able to!
If you’ve loved this post, please leave me a comment below, or share the lessons you’ve learned so far!
That’s why I set up my community over on Facebook, where you can hang out with like-minded and aspirational daycare owners. Join us for more tips on how to make your childcare business the success it deserves to be! Or if you prefer Instagram, we share ideas and tips there too. We’re an army of childcare professionals who are sharing ninja-sharp skills to transform our businesses into childcare empires! This is Childcare Ownership all Grownup!
Hands up if an onboarding system has slipped down your To Do list? I know so many childcare business owners who are winging it on this front. You have people knocking on your door before you’ve had a chance to create a team to take care of the kids! Sometimes this leads to panic hiring, and – let’s be honest – this is a disaster for everyone!
Rushing to fill the gaps in your team is nearly always a mistake. You want to have time and space to find the right fit, and having a great onboarding system will make this easier! And we’re in the final quarter of 2021 and 2022 is looming, so now is the time to sort it out!
Let’s do this, Ninja! I want to share with you my expertise on how to create an onboarding system that helps your new team members settle in but that also keeps you on top of the paperwork you must do!
What is an onboarding system?
This is the processes you have in place for hiring someone new for your childcare team.
Firstly there’s the hunt for people to interview. Then there’s the picking the right people for interviewing. After that there’s the actual interviews…and that’s followed by all the legal paperwork that needs to be completed. And once they’re hired, it’s important that you nurture them so that they stick around and help you grow your business through consistency!
It can be a whole lot to deal with, so I want to help you as much as possible.
Why do we need an onboarding system?
In this industry we have a ton of rules and regulations to follow when it comes to bringing a new member of staff onboard. There are legal requirements that must be adhered to and we cannot afford any errors. The state needs us to have certain things, wherever you’re based!
And actually it’s not just about the legalities…it’s about saving you time and money! Hiring the right team member in the first round rather than third time lucky will make a huge difference to your business. You want to make sure the onboarding system includes elements that brings the right person into your business.
Hiring a team can be hard!
Hiring is one of the hardest parts of running a childcare business. Where can you find your dream team?! Make sure you’ve got your job description sorted out, you’ll want to head out and start looking for those new key players. Obviously you can use the internet to place a job ad. You can look on Indeed, Craigslist…there’s a tonne of other places to put your job description on there. Set up a Facebook page where potential staff can come to you and you can let local people know that you’re hiring right now.
I’d recommend using a mix of digital and traditional in your search for the perfect team! “Help Wanted” signs still have a place. Word of Mouth is still great too, so make sure you tell parents and the current team that you’re looking for help. And I know I’ve found some great extra help from teachers who are looking for some additional income over the summer holidays. Plus you might have some newly qualified trade school students in your area who are looking for some work.
You can ensure that your interviews go well by having a set list of questions that are really tailored to your daycare. It’s no good having generic questions, because your business is different and unique to you. Make sure that your questions reflect that and are open enough to allow your interviewees to feel at ease so they can answer to their best ability. I’d also recommend including an orientation session and maybe a “meet the team”, so you can get the team’s feedback.
Also, this process is as much about you as it is about them. You want to be giving the right signals to your potential new team member. How do you want to come across? What do you want to be known for? Remember the old adage: people remember not what you say but how you make them feel.
File your paperwork!
Unless you love having really difficult conversations (or WORSE receiving citations!) from the inspectors, you must make sure all the forms get filed properly!!
It’s very easy to forget what has or hasn’t been done, so the best thing to do is – you guessed it! – create a process!
Checking off things the list as we get them done will help us keep track of where we’re at. In order to do that properly, it’s great to sit down and think the process through. Consider all the steps like how are we getting the people in our doors, getting paperwork filled out, training, and getting them used to your children, parents, and the rest of the team.
Bringing them into your business
Once you’ve hired your new team member – a newbie or someone who’s done it before – you want to get them settled in. Give them time to learn the processes and routines. Let them get to know their new colleagues and the kids and parents.
It’s important to make their probation as positive an experience as possible, so that they want to stay. It’ll save you time, money and energy if you can retain your new team members and not have to go through the hiring process over and over again.
Watch my video to find out more about how I create my onboarding system!
I hope your takeaway from this is that you need to get an actual process in place! One that’s written down and ideally in a checklist form, because it definitely helps things flow easier! Trust me on that!
if you haven’t already, So I really want to encourage you to set that up your onboarding system in the next few weeks. To help you get started, go and download my FREE ‘Hiring and Onboarding for Success’ guide.
Tell me in the comments…Do you have any onboarding tips? What works for you?
Join us over on Facebook for more tips on how to make your childcare business the success it deserves to be! You can hang out with like-minded and aspirational daycare owners. Or if you prefer Instagram, we share inspiration, ideas and tips there too. We’re an army of childcare professionals who are sharing ninja-sharp skills to transform our businesses into childcare empires! This is Childcare Ownership all Grownup!
Do you sometimes feel like some sort of prison warden inside your childcare business? If you’re nodding, I’d imagine it’s because you are lacking in robust Staff Policies. Yikes!
So this week’s theme is all about how you can create policies that help your business but also ensure that your All Star team are supported.
What’s happening in your childcare business?
Instead of focusing on being the best leader you can, you’ve more often than not found yourself wagging your fingers or yelling orders at your team because you’re too busy.
And sometimes you’ve done the polar opposite – being such a “friend” that nobody on your team is listening to a word you say. Neither of these situations is sustainable, or practical and I very much doubt that they’ll produce the positive results you desire for your childcare business to thrive.
Where are you at on this scale? What policies do you have in place already and where are the gaps?
Think about the behaviours of your team
What are the behaviours you’re seeing in your daycare that you’d like to see less of? Have you got policies in place to deal with this? Have you discussed the issue? Make sure you officially address the behaviour you don’t want to see in the workplace. Be matter of fact. This is not about laying blame, it’s about looking for solutions. If this is an expectation that keeps falling behind, you probably need to have a proper policy in place. You might even need to do some training.
So when you’re starting to write your staff policies, think about which behaviours would you like to see. And when you publish your policy and hand it out to your team, ask for feedback about whether they feel they might need training on any of the points that come up. Do they want individual conversations or a whole team training?
Create staff policies that work for everyone
I know it might be controversial, but I don’t believe the staff policies you put in place should be about control. For me, it’s about developing policies that ensure my business can thrive. But it’s also about putting measures in place that help my team understand and feel understood.
Have you got really clear job descriptions for each of your team members? And have they all seen what their role requires (since their interview!)? Do they know what they should be doing when the children are having naps? Have they got all the info they need to perform to the best of their ability? Or are your policies all a bit muddled? Let’s make sure there’s clarity all round!
Do an environment audit
Is the daycare space impacting on your staff behaviour? Take a look around the whole space. Are there particular places where the behaviours you’re not a fan of are happening? Is there anything you can do to change the room around that might help improve behaviour?
It sounds silly but sometimes it can be something as simple as creating a more open space so that your team know you can see them. Or perhaps they don’t feel they can leave their belongings anywhere safe. Meaning they carry their phones in their pockets as it makes them feel more secure. Could you invest in staff lockers?
Why you need to hold space for your staff
It’s the goal of most childcare business owners to grow an all star team and we want to build teams who follow our policies so we don’t have to be a warden in our centers. Sometimes we have to also consider the emotional aspect of working with others and use that to help our staff feel and be their best.
Imagine one of your team members keeps checking their phone a lot. This goes against your policy but behind the scenes they’ve got a challenging situation going on at home. By getting to know your staff and knowing a bit about them and their interests outside of the workplace will help you have a better understanding of what’s happening.
This means you’ll be able to treat them as a whole human not just as an employee. We do tend to bring our home life to work – it’s the nature of the game! So by creating an environment where your team feels supported is the best strategy. That way, they can talk to you about what’s going on in their personal life because that something may be having an impact on their job.
So as you create your staff policies, while also serving your clients and protecting your business, do make sure you hold space for your team too!
Watch this weeks Nyckie’s Monday Moves Youtube where I’m diving into the process of creating childcare staff policies. Ones that will help you get the results needed for that ALL STAR TEAM your childcare business deserves. Check it out here:
As promised here is this week’s FREE resource to help you create staffing policies that produce the desired results from your All Star Team. ENJOY… 👉🏽 👉🏽👉🏽 CLICK HERE FOR THE FREEBIE
Listen, I know that sometimes being a home daycare provider can feel lonely and overwhelming. Getting connected with other childcare owners can really be a game changer to help you gain strategies and tips to move your daycare business forward.
That’s why I set up my community over on Facebook, where you can hang out with like-minded and aspirational daycare owners. Join us for more tips on how to make your childcare business the success it deserves to be! Or if you prefer Instagram, we share ideas and tips there too. We’re an army of childcare professionals who are sharing ninja-sharp skills to transform our businesses into childcare empires! This is Childcare Ownership all Grownup!
There’s one main thing that can totally help you stay on track inside your childcare business. Are you doing it, Ninja? It’s ok, don’t panic! I wasn’t either in the beginning. But now I make sure that I’m using all kinds of workflow systems to help me stay on top of things. Read on to find out how to setup your very own childcare workflow for success!
I wish I’d known 15 years ago how much having a workflow would help me! Since I started implementing them I’ve grown my business massively and don’t know where I’d be without them.
So what are you waiting for?! Let’s get started right now…
Nyckie, what is a workflow?!
Simply put, a workflow is a way of making your day more efficient. A business workflow is a repeatable process that consists of a series of tasks that generally need to be completed in a specific sequence. You map out your processes – for everything – and then you’ve got a workflow to ensure things get done!
Workflows are useful for making sure that those important processes you rely on are done the right way – every single time. An example: you may want to define a process workflow for onboarding new employees. You want to make sure that all your new employees get all the info, policies, and resources they need!
So, now you know: a workflow isn’t a plan for the kids, it’s a flow of work for you. The purpose is to ensure your daycare runs smoothly and your business is successful! What are you waiting for, Ninja?!
Write it all down
Start off by writing everything down. Break down all the tasks your team have to do on a daily/weekly/monthly basis. How often? By whom?
Look at your monthly views in your planner. What needs to get done in each month? Payroll? Team meetings? Taxes? Training? Each month is different! And don’t forget about those special days each month – Thanksgiving, National Poetry Day, Valentines, Black History Month… Maybe you’ll want to create some activities based round these or get a guest in. If you’ve got it written down, you won’t forget!
Theme your days
I have a theme for each day of the week. For example, Mondays for me are marketing days. I take a look at what needs doing so I can stay visible and keep my day care centers on people’s radars. What do I want to post? I focus on what needs doing for my marketing each Monday. Tuesdays are for teamwork! I meet up with team members and update paperwork. Wednesdays is my client day, so I focus on emailing potential families back or getting in touch with people who’ve been in for a tour.
Thursdays is my facilities day. So I work on things that relate to inspections – paperwork, asking questions. And I also use that time to do facility paperwork or practical tasks – like ordering lightbulbs! Sometimes I reflect on how things are working in the facilities – are the plans we have working? Do I need to work on the building itself and remodel? My Friday focus is finance!
I’ve just shared my themed days with you, but I now have all this down on my Trello. Each theme has a board and then I add tasks to the list that come up to the appropriate board and I then work on those as I go! I used to find using tech really hard for my workflows, but now I get in and open up my boards and I can see what has to get done! Once you’ve figured out your themed tasks then you can plug them into your week. I show you exactly how I do mine here!
There are other tools that I know people use, and I hear great things. There’s Asana, Monday, Hive, and more… You’ve got all the tech right at your fingertips! Imagine if I’d had these tools 15 years ago!
Hopefully you can now see how you can run a daycare successfully using a workflow! Have fun with the template and try out implementing your workflow with tech to help you stay organized.
Don’t forget your freebie!
I’ve created you a FREE RESOURCE to help you start and scale your home childcare business successfully. So don’t forget to grab this week’s FREE resource: my Ultimate Childcare Workflow Template. Get your copy now by clicking here. Enjoy!
Want to grow your business and get more involved in the childcare community? Join us for more tips on how to make your childcare business the success it deserves to be! Or if you prefer Instagram, we share ideas and tips there too! We’re an army of childcare professionals who are sharing ninja-sharp skills to transform our businesses into childcare empires! This is Childcare Ownership all Grownup!
One of the most scary things about starting a daycare is the childcare paperwork. I remember that just the thought of it 15 years ago would give me the heebie-jeebies. But it really doesn’t have to be that way!
By figuring out what will help you stay organized and what works for you, you can get into a rhythm sooner rather than later.
I totally get it! It all feels overwhelming and the fear is eating you up and causing you to procrastinate! And that’s why my focus this week is on helping prevent you from becoming a slave to the childcare paperwork!
Start now, not later
For so long, I didn’t implement systems into my business. I was literally coming in to work everyday with zero plans for my day, living on a wing and a prayer. So I was struggling, because like good old Benjamin Franklin said, “those who fail to plan, plan to fail”.
As my business started growing, it became harder and harder to keep up with the ever increasing amount of childcare paperwork . I knew that if I didn’t get control of it soon, I was really going to be headed for a disaster. This is why it became so important for me to figure out what I could create or learn, to keep my paperwork in order, simple.
And we all know that when it comes to paperwork, getting it right sooner is definitely better than later. So start now!
Avoid being a copycat
The first thing I did was start researching what other people were doing to see why they could make it work. Long story short – I couldn’t. I tried to copy their methods but it just didn’t work for me! It was a game changer realizing that I had to do what worked for me…period.
There is no one size fits all when it comes to childcare paperwork. Everyone is different! However, the more options I had at my disposal, the easier it became for me to figure out what my paperwork “style” was. I give some tips and ideas in this week’s Youtube episode to help you fill your arsenal. But keep in mind that whatever system you use to take control of your paperwork, it has to work for you, so find one that comes natural to you.
Don’t force someone else’s style onto yourself! It will never work for the long-haul. And I’m sure you’re in this childcare game for the long-haul too right?!
Write down the essentials
Ok, so you need paper, a pen, and a Sharpie for this bit! Start by writing down the different areas of your business and begin formalizing your systems!
Grab your copy of your state’s childcare regulations and go through it checking the statutory paperwork required. Every state is different, but most will have similar things: procedures, agreements, forms… All things that are needed to keep the kids in your care safe.
Then you need to think about what paperwork YOU need for running your business. Payments, marketing, taxes, facility maintenance, etc. all need their own paperwork! So if you write it all down you can get clear on where to start. You’re also going to need paperwork to help your team stay at the top of their game. Get all of this written out and then you can begin with the organization!
Use back-to-school stationery
I’m a big fan of back-to-school shopping and I used to love helping my kids get organized for school! But don’t forget about all those everyday essentials when it comes to organizing your childcare paperwork. You can use stationery to help you stay on top of the seemingly endless mountain!
Once you’ve written out a list of all the different areas of your business and figured out state requirements, you need to start files. You might be a folder file kinda person, but I’m a binder woman myself! I like the way you can have dividers to separate out different sections. Use pockets for checklists and making sure the binder has everything you need in it. Smaller binders work well if you have one for each child. I use a larger heavy duty lever arch one for my finances!
Keeping all your paperwork for each area of your business separate makes it easier to find things! Label the sides of your folders really clearly so you can just grab them straight off the bookshelf.
Hopefully you can see that taking everyday back-to-school supplies and implementing them into your paperwork system works! Sorting out the paperwork side of running your childcare business doesn’t have to stress you out. It may take you a little trial and error to figure out what is best for you but I believe that sharing this info will give you a head start on figuring that out. For more tips on systems and getting organized, head here.
Hop over to my Youtube channel for even more information to help you set up your childcare business for success! Of course while you’re there be sure to SUBSCRIBE and grab my FREE Back-to-school supplies checklist!
If you want to hang out with like-minded and aspirational childcare business owners, come and get involved in the community over on Facebook! Join us for more tips on how to make your childcare business the success it deserves to be! Or if you prefer Instagram, we share ideas and tips there too. We’re an army of childcare professionals who are sharing ninja-sharp skills to transform our businesses into childcare empires! This is Childcare Ownership all Grownup!
